A documented customer case — Costa Blanca, Spain
€16,899 for a pool cover that cannot be installed
We ordered a Coverseal pool cover from Abrisud Spain, Coverseal's authorized partner. Their representative measured our pool himself. When the finished cover arrived, their own installation team discovered the measurements were wrong — and the cover cannot be mounted. Nobody is giving the money back.
Scroll — the documents speak for themselves ↓
01 · The promise
You buy premium so the measuring is done by professionals
A Coverseal pool cover is not an impulse purchase. It is a premium product, sold on precision engineering — and sold to us by Abrisud Spain, Coverseal's authorized partner, for €16,899.
Before the order was placed, Abrisud sent its sales representative to our pool for a dedicated measurement appointment. He measured, he drew: a clean, parallel layout with 800 mm clearance on the closed side and 1000 mm on the open side. Documented and approved before the order went in.
That handwritten sheet — their sheet, their measurements — became the basis for the technical feasibility, the product configuration, and the payment. We trusted it. Measuring pools is literally their job.
02 · Delivery day
Their own installers needed seconds to find the error
The cover was manufactured to those numbers. The crate arrived. Abrisud's installation team came to mount it — and began, as professionals do, by re-measuring the pool.
Within seconds they identified a fundamental error in the measurements their own sales colleague had taken. Not a rounding issue: the reference line they now proposed starts 13 cm off the signed drawing and, instead of running parallel to the pool edge, cuts diagonally across the entire tile grid.
The verification that took the installers seconds was, evidently, never part of the sales process. If it had been, this order could never have been placed in this form.
03 · The evidence
13 cm in at one end. 7 cm left at the other.
A 13 cm offset doesn't stay politely at one end of the pool. Forced onto a diagonal, the line eats further into the terrace as it travels — until, at the far end, only about 7 cm remain between the proposed rail line and the edge of the coping tile. Drag the slider: the left side is what was signed, the right side is what showed up on our terrace.
04 · Why that kills the installation
You cannot bolt a rail onto a tile that hangs in the air
The guide rails of an automatic cover must anchor into solid, ground-supported concrete. But coping tiles overhang the pool shell — the last centimeters protrude over the water with nothing underneath.
With only 7 cm of clearance, the rail base lands exactly on that unsupported lip. Drill there and the tile cracks, or the anchor tears straight out. In plain terms: with this alignment, the €16,899 cover cannot be installed. Not badly — not at all.
05 · The response
No installation. No refund. No retrieval.
You would expect the partner of a premium brand to say: our error, our fix. What happened instead: Abrisud Spain refuses to refund the €16,899 that was paid, and refuses to retrieve the product.
A formal complaint is now with Coverseal's management, and legal proceedings are in preparation. Every claim on this page is supported by the documents and photographs shown here — and we will publish any substantive response from either company.
“When the Coverseal unit was manufactured and delivered for installation, the installation team from Abrisud performed a brief verification measurement on site. Within seconds, they identified a fundamental error in the original measurements taken by their own sales representative.”
— From the formal complaint filed with Coverseal's management team
06 · What we ask
Two things, Coverseal. That's all.
- 1
Formally review this case, including the documented measurement evidence shown on this page.
- 2
Ensure the €16,899 is returned. The promised product was never installed, due to an error your authorized partner's own team confirmed on site — an error that was detectable before payment.
Abrisud operates as an official Coverseal partner. From a consumer's perspective, the distinction between manufacturer and authorized installer is meaningless: we bought Coverseal precision, through the channel Coverseal authorized. When that channel fails, the brand's name is on the outcome.
07 · If you're buying a pool cover
Learn from our €16,899 lesson
Demand installer-grade verification before you sign. If the installation team re-measures on delivery day, that same check must happen before the order is placed. Insist on it, in writing.
Keep every drawing. The signed measurement sheet is the technical heart of your contract. Photograph it the moment it is drawn.
Stage your payments. Pay the balance after a successful installation — never before the rails are in.
Ask the brand, before buying, who carries responsibility when their authorized partner makes the error. Get the answer in writing.
